la89 Terms and Conditions

These terms and conditions ("Terms") form a legally binding agreement between la89 ("Platform", "we", "us") and each person ("User", "you") who uses this website and related services.

By browsing the la89 website, creating an account or using any service, you are considered to have fully agreed to these Terms. If you disagree with any part of these Terms, please stop using our platform.

Alongside these Terms, please also read our Privacy Policy and Responsible Gaming Policy, as they are considered an integral part of these Terms.

1.1 Scope of Services

la89 is an online gaming platform that offers cricket betting, live casino, slot games, fishing games and other entertainment gaming services. All our services are provided for personal, non-commercial use.

1.2 Language

These Terms are written in Bengali. If any translation conflicts with the Bengali version, the Bengali version shall prevail.

A personal account is required to play on la89. Each person may register only one account. Creating multiple accounts is strictly prohibited.

2.1 Information Provided at Registration

You must provide accurate and complete information, including:

• Full legal name (matching your national ID card or passport)
• Correct date of birth
• Active mobile number
• Valid email address

Providing false or incomplete information may result in immediate suspension or permanent closure of your account, and any pending withdrawals may be cancelled.

2.2 Account Security

Keeping your password and login details confidential is entirely your responsibility. All activity carried out from your account will be considered your own, including in cases of unauthorised use by a third party. If you believe unauthorised access to your account has occurred, notify our 24/7 live chat support immediately.

2.3 Account Transfer

Selling, transferring or surrendering an account to another person is strictly prohibited. Each account is the sole personal property of the registered individual.

To open an account and use services on la89, you must be at least 21 (twenty-one) years old. This platform is strictly prohibited for minors.

• At the time of registration or at any time thereafter, we may request age verification documents (national ID card, passport).
• Withdrawals may be put on hold until verification is complete.
• If an account is opened by providing a false age, all deposits and winnings will be voided.

21+ For those aged 21 and above only.

4.1 Deposits

The minimum deposit amount on la89 is ৳200 for each method. We support the following payment methods:

• bKash
• Nagad
• Rocket
• Bank Transfer

When making a deposit, you must use your own registered account or bank account. Payments through third parties are not accepted.

4.2 Withdrawals

The minimum withdrawal amount is ৳800. Successful withdrawals are generally completed within 10 to 45 minutes. If there is a delay in processing your withdrawal, please contact our live chat.

4.3 Withdrawal Conditions

• Withdrawals may only be made to the same payment method used for the deposit.
• To withdraw winnings earned using bonus funds, the relevant wagering requirements must be met.
• Large withdrawal amounts will not be processed before identity verification is complete.
• la89 may request additional documentation to review any suspicious transactions.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳5,000. Before withdrawing this bonus, you must wager the total bonus amount 25 times.

5.2 General Bonus Terms

• Each bonus offer will have its own validity period and conditions, which will be stated alongside the offer.
• To withdraw winnings earned using bonus funds, the relevant wagering requirements must be met.
• A user may claim a specific promotion only once.
• Violating bonus terms may result in the cancellation of the bonus and associated winnings.
• la89 reserves the right to modify or cancel any promotion at any time.

5.3 VIP Program

la89's VIP program has 5 tiers, each with a weekly cashback:

• Bronze — up to 0.2% weekly cashback
• Silver — up to 0.3% weekly cashback
• Gold — up to 0.5% weekly cashback
• Platinum — up to 0.6% weekly cashback
• Diamond — up to 0.8% weekly cashback

You can advance to higher tiers by playing regularly and staying active on the platform. Benefits at each tier are subject to change.

All games on la89 are operated by third-party game provider software. Each game has its own rules, which can be viewed when the game loads.

6.1 Game Results

All game results are determined through Random Number Generator (RNG) technology, which is fully unbiased and transparent. If a game is interrupted mid-session due to a technical issue, la89 will take action in accordance with its established policy.

6.2 Technical Issues

la89 will not be liable for losses caused by loss of internet connection, server issues or any other technical fault. We always strive to provide uninterrupted service, however the service may be temporarily unavailable during technical maintenance.

6.3 Betting Limits

Minimum and maximum bet limits are set for each game and bet type. la89 reserves the right to change these limits at any time.

The following activities are strictly prohibited on the la89 platform:

• Creating or using multiple accounts
• Money laundering or transactions involving illegal funds
• Playing games through any software, bot or automated program
• Intentionally exploiting system errors or bugs
• Attempting to access another user's account or steal their information
• Providing false identity or documents
• Using coordinated betting or arbitrage strategies for the purpose of bonus abuse
• Threatening, harassing or insulting platform staff or other members

If any of the above activities are proven, the relevant account will be immediately closed and all balances may be forfeited.

8.1 la89's Rights

la89 reserves the right to temporarily suspend or permanently close any account at any time without stating a reason. Account action is generally taken in the following circumstances:

• Breach of terms and conditions
• Suspicion of fraud or deception
• Direction from legal authorities
• As required to comply with anti-money laundering (AML) policy

8.2 User Request to Close Account

You may request to close your account at any time via our live chat or email. Please withdraw any valid balance before the account is closed. If you wish to self-exclude for responsible gaming reasons, please visit our Responsible Gaming page.

la89 accepts no liability for the following:

• Losses in games caused by loss of internet connection
• Issues arising from the user's device or software
• Technical issues with third-party game providers
• Unauthorised access to an account by someone other than an authorised third party
• Any financial loss resulting from the outcome of bets or games

Our maximum liability shall in no circumstances exceed the amount deposited by the user in the relevant transaction.

Full details of how your personal information is collected, stored and used can be found in our Privacy Policy. la89 uses SSL encryption and advanced security measures to protect your information.

10.1 Use of Information

Your information may be used for the following purposes:

• Identity verification and age confirmation
• Payment processing and fraud prevention
• Customer service and support
• Fulfilling legal obligations
• Service Improvement & Personalization

10.2 Sharing Information with Third Parties

Without your explicit consent, la89 does not sell or rent your personal information to third parties. Information may be shared with authorities in cases of legal obligation.

la89 firmly believes in responsible gaming. Gaming is a recreational activity — not a source of income. We place the highest priority on the well-being and safety of our users.

• Never bet beyond your means.
• Do not use gaming as a way to escape stress or depression.
• Use deposit limits or self-exclusion options when needed.

For detailed guidelines, visit our Responsible Gaming page. If you need help, contact our 24/7 Bengali live chat support.

la89 reserves the right to change these terms and conditions at any time. Changes will be published on this page and the "Last Updated" date will be revised.

For significant changes, we will try to notify you at your registered email or on the platform. Continued use of the platform after any changes will be considered as your acceptance of the new terms and conditions.

Therefore, it is recommended to review this page regularly.

If you have any questions about these terms and conditions or wish to submit a complaint, contact us through the following:

• Live Chat: Support available 24/7 in Bengali
• Email: [email protected]

We take all complaints seriously and try to resolve them as quickly as possible. When submitting a complaint, please contact us with your account ID and a detailed description of the issue.

Thank you for staying with us. la89 is always committed to ensuring a safe, transparent, and enjoyable gaming environment for you.